We will use USPS or Canada Post to ship our goods. Normally, customers can expect to receive their orders within 10 business days after payment. We can ship by courier upon request. These extra charges may be billed to customers. Please contact us if you require special shipping arrangements.

US and Canadian Customers:

You will automatically be given FREE SHIPPING when you check out on all orders over $150.00 in merchandise.

International Customers:

Please contact us for shipping charges.

At Beyond Navigation, we want to ensure that you make an informed decision before your purchase.  With that in mind, we encourage you to explore the product pages of our website, or phone us directly at 250 740 1197 to obtain comprehensive product information.

If for some reason your purchase does not fulfill your needs you can return it within 30 days from receipt of the product. Simply call 250 740 1197 or email helpdesk@beyondnavigation.com to receive a Return Authorization number. Please supply your original invoice number, item(s) you wish to return and the reason for returning the product. 

Beyond Navigation will issue credit in full, less original shipping costs and a 15% restocking fee, using the same method as your payment. Software and digital charts must be unopened and not registered. If the original box and packaging materials have been discarded, there is no refund.  Some orders may have also included promotional items. These items must also be returned with your order. If these promotional items are not returned, a fee equal to the value of the promotional item may be deducted from your refund.

Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. Unless we made an error in order processing, you will be responsible for the cost of shipping your return.

If Beyond Navigation made an error in order processing or shipping and goods are returned within 15 business days of the date of delivery, Beyond Navigation will accept returns and provide a refund in full, including shipping costs.  Returned goods must be in perfect condition and suitable for resale in order to receive a refund.  This will be determined upon inspection of the returned good by Beyond Navigation staff.  There will be no refund issued for goods that have been damaged or deteriorated in quality to the extent that they are not suitable for resale.

Beyond Navigation will NOT provide a refund of the following items:

CD-ROM / software product that has been opened/taken out of its plastic wrap.  If you discover that the item is defective after the package is opened, a replacement will be granted.

ALL return shipments must include the original packing slip and Return Authorization number.

There are no exceptions to the above policy.

Beyond Navigation is not responsible for warranty repairs.  Please consult with the manufacturer of your product for warranty issues.